FAQ

Do we ship internationally?

We do! Please note that international shipments may take a little bit longer to arrive. Import duty and tax charges are not included in the shipping price and NeonMusic is not responsible for these charges for any reason. 

What are the shipping rates?

Shipping charges for your order will be calculated and displayed at checkout. Please note that each destination has a specific shipping rate that is calculated based on the location and the dimensional weight of the order.

Local Singapore order above 100SGD enjoys free shipping.

Can I cancel my order?

All sales are final, though if you feel there’s a reason for an exception, please contact us within 24 hours of making your order and we will work with you if we can. Please note: if your order is already in fulfillment or has already shipped, we will not be able to cancel. 

How will I know when my order has shipped?

You’ll receive a shipping confirmation email with tracking information as soon as your order has gone out.

How do I know the grading of Pre-Owned Items?

Every Pre-Owned Items contains a Info Card on their last product image. The Info Card display the grading and miscellaneous info such as their label, pressing versions, including Obi, Lyric Sheets, Posters etc on Pre-Owned Vinyl Records.

What does our grading means?

Cover

NM/Near Mint - like new with no major defects
EX/Excellent - well kept with slight crisps, markings or watermark
VG/Very Good - visible wear and tear or damages

Media

NM/Near Mint - like new with almost no scuffs
EX/Excellent - well kept with few scuffs
VG/Very Good - Multiple Scuffs or Scratches

Will my order be processed on a different currency as per shown in the currency converter?

Unfortunately no. All orders will be processed in SGD. The currency converter is purely for convenience and estimation uses only. You will checkout using SGD at the most current exchange rate.