FAQ

Discount

We are now providing a 7% discount on any purchase that add 3 or more items on their cart. Simply fulfill the prerequisite and the discount will be automatically applied to your check out page! Every product on our website are eligible for the discount except for the Miscellaneous and Humminguru category.

Do we ship internationally?

We do! Please note that international shipments may take a little bit longer to arrive. Import duty and tax charges are not included in the shipping price and NeonMusic is not responsible for these charges for any reason. Please click here for the list of countries that are available for internationally shipping.

What are the shipping rates?

Shipping charges for your order will be calculated and displayed at checkout. Please note that each destination has a specific shipping rate that is calculated based on the location and the dimensional weight of the order.

Orders above a certain price point will be provided free shipping as listed in the next FAQ below.

Do we provide free shipping?

Yes!
Order above 100 SGD will be provided free local(Singapore) shipping.
Order above 300 SGD will be provided free Malaysia shipping.
Order above 500 SGD will be provided free international shipping.

The free shipping option will be available automatically for selection in the checkout page after the prerequisite have been met.

Note that we will be using International Registered Air Parcel
from Singpost for the free shipping option.

(Every product on our website are eligible for free shipping except for the Miscellaneous and Humminguru category.)

Can I cancel my order?

All sales are final, though if you feel there’s a reason for an exception, please contact us within 24 hours of making your order and we will work with you if we can. Please note: if your order is already in fulfillment or has already shipped, we will not be able to cancel. 

How will I know when my order has shipped?

You’ll receive a shipping confirmation email with tracking information as soon as your order has gone out.

How do I know the grading of Pre-Owned Items?

Every Pre-Owned Items contains a Info Card on their last product image. The Info Card display the grading and miscellaneous info such as their label, pressing versions, including Obi, Lyric Sheets, Posters etc on Pre-Owned Vinyl Records.

What does our grading means?

Cover

NM/Near Mint - like new with no major defects
EX/Excellent - well kept with slight crisps, markings or watermark
VG/Very Good - visible wear and tear or damages

Media

NM/Near Mint - like new with almost no scuffs
EX/Excellent - well kept with few scuffs
VG/Very Good - Multiple Scuffs or Scratches

Will my order be processed on a different currency as per shown in the currency converter?

Unfortunately no. All orders will be processed in SGD. The currency converter is purely for convenience and estimation uses only. You will checkout using SGD at the most current exchange rate.

For any other questions and inquiries, please email us at neonmusicsg@gmail.com or use the purple chatbox on the bottom right corner. We will reply to you as soon as possible via email. Thank you and happy browsing!