Discount
Enjoy 7% off when you add 3 or more items to your cart!
The discount will be automatically applied at checkout once the requirement is met. This offer applies to all products, including Pre-Orders and Backorders, except for selected items noted in their product description and products in the Miscellaneous category.
Yes, we do! Please note that international orders may take a little longer to arrive. Import duties and taxes are not included in the shipping fee and are the responsibility of the recipient.
Click here to see the list of countries we ship to internationally.
Shipping charges are calculated and displayed at checkout. Rates vary by destination and are based on the delivery location and the dimensional weight of your order.
Yes, we do!
- Free local (Singapore) shipping on orders above 100 SGD.
- Free Malaysia shipping on orders above 300 SGD.
- Free international shipping on orders above 700 SGD.
The free shipping option will automatically appear at checkout once your order meets the requirements.
Exclusions & Notes: Free shipping applies to retail orders only. Wholesale and distributor pricing orders are shipped at cost. All products are eligible, including pre-orders, except for items specifically stated in their product description and those under the Miscellaneous category.
You’ll receive a shipping confirmation email with tracking details once your order has been dispatched.
Keep an eye on your inbox for updates!
Each newly listed pre-owned item (excluding cassettes) includes an Info Card in the final product image. The Info Card displays the item’s grading along with additional details such as the label, pressing version, and any included extras, including obi strips, lyric sheets, or posters and more.
Cover
NM/Near Mint - like new with no major defects
EX/Excellent - well kept with slight crisps, markings or watermark
VG/Very Good - visible wear and tear or damages
Media
NM/Near Mint - like new with almost no scuffs
EX/Excellent - well kept with few scuffs
VG/Very Good - Multiple Scuffs or Scratches
Unfortunately, no. All orders are processed in SGD. The currency converter is provided for reference only and is meant to help with approximate price estimation. At checkout, you’ll be charged in SGD based on the current exchange rate applied by your payment provider.
- Estimated time of arrival of the product will be within 2-4 weeks after its release date.
- Note that the ETA for pre-order is an estimation and is subject to change.
- Once a pre-order is placed, it is final and are strictly non-refundable except for cases where stock supplies are limited. (See Point 4)
- We will refund any pre-order that we will not be able to fulfil automatically (due to stock limits from our supplier) and you will be sent an notification email for the refund.
- Pre-order items are eligible for the 7% discount
- A combination of in stock and pre-order items are eligible for the 7% discount as long as the prerequisite of 3 items are fulfilled.
- For local SG customers, If there are both in stock and pre-order items on your order, we will priorities and ship the instock items first, followed by the pre-order items at a later date when it has arrived. Customers does not need to pay extra for the additional shipping cost. This feature will not be available for international customers currently.
- If the pre-order product include posters or any large-size paper gift, the item will be folded and shipped together with the product.
- Placing an order means that you agree to and accept the relevant terms and rules of this site.
- What is a backorder?
A backorder is when an item is not currently in stock but will be available in the future. You can place an order for this item, and we will ship it to you once it becomes available. - Once a backorder is placed, it is final and are strictly non-refundable except for cases where stock supplies are limited. (See Point 3)
- We will refund any backorder that we will not be able to fulfil automatically (due to stock limits from our supplier or other unforeseen circumstances.) and you will be sent an notification email for the refund.
- Backorder items are eligible for the 7% discount
- A combination of in stock and pre-order/backorder items are eligible for the 7% discount as long as the prerequisite of 3 items are fulfilled.
- For local SG customers, If there are both in stock and pre-order/backorder items on your order, we will priorities and ship the in stock items first, followed by the pre-order/backorder items at a later date when it has arrived. Customers does not need to pay extra for the additional shipping cost. This feature will not be available for international customers currently.
- If the backorder product include posters or any large-size paper gift, the item will be folded and shipped together with the product.
- Placing an order means that you agree to and accept the relevant terms and rules of this site.
For any other questions and inquiries, please email us at neonmusicsg@gmail.com or use the purple chatbox on the bottom right corner. We will reply to you as soon as possible via email. Thank you and happy browsing!